What methods of payment do you accept?
We currently accept the following methods of payment: Visa, MasterCard, American Express, and Discover.
How do you calculate your shipping charges?
For shipping within the United States, our Shipping Charges are based on current shipping rates. For shipping outside of the United States, we calculate using current shipping rates. You will be responsible for any applicable local duties and taxes.
What are my shipping options?
We offer shipping through USPS and UPS. For orders shipping to the United States our USPS options are 2- and 3-day Priority Shipping. This shipping method is not guaranteed by USPS and is an average shipping time. For orders shipping to the United States our UPS options are Ground, 3-day Select, 2-day, and 1-day. For international order we offer USPS First Class International, USPS Priority International, and UPS Standard. You will be responsible for all brokerage, taxes, and duties. Free shipping is available during promotions, but only for shipments within the United States.
What countries do you ship to?
We ship within the United States, Canada, and Mexico but will make every effort to process orders outside these territories and will contact you via email to confirm any additional shipping charges. You are responsible for all local duties and taxes.
What is your policy on returns?
If you are not satisfied with your shopcaterpillar.com purchase, simply return the item within 30 days of the order date. Return the item to our address at:
3800 N Main St
East Peoria, IL 61611
Please include a copy of your invoice(included in your package) or a copy of your email confirmation that shows your order number. Clothing and footwear must be unworn, unwashed and in original condition for a refund or exchange. Unfortunately, we cannot refund your original shipping charge. If an item proves defective, we will cover the replacement’s shipping charge. Please allow 10-15 business days for credits. They are subject to your bank’s processing time.
How do I track my order?
Once your item(s) has shipped, tracking information can be found in your order status when you log into your Account. You will also receive an email with the appropriate tracking information.
Can I change or cancel my order?
Our goal is always to get your order to you as quickly as possible. Once your order has been placed it goes directly into the fulfillment process and may not be cancelled or changed. If you realize you've made a mistake after placing your order, please contact us immediately.