What payment methods can I use?
How do you calculate your shipping charges?
What are my shipping options?
What countries do you ship to?
What is your policy on returns?
Attn: Shopcaterpillar Returns
4300 Produce Rd
Louisville, KY 40218
Please include a copy of your invoice(included in your package) or a copy of your email confirmation that shows your order number. Clothing and footwear must be unworn, unwashed and in original condition for a refund or exchange. Unfortunately, we cannot refund your original shipping charge. If an item proves defective, we will cover the replacement’s shipping charge. Please allow 10-15 business days for credits. They are subject to your bank’s processing time.